Shipping Policy

Shipping Policy

Order Processing:

  • All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
  • During peak seasons or holidays, processing times may be slightly delayed. We appreciate your patience.

Shipping Rates and Delivery Estimates:

  • Shipping charges for your order will be calculated and displayed at checkout.
  • Standard shipping typically takes 3-7 business days.
  • Expedited shipping options are available at an additional cost. Delivery times for expedited shipping vary by location.

International Shipping:

  • We offer international shipping to select countries. Shipping fees and delivery times will vary depending on the destination.
  • International orders may be subject to customs duties, taxes, and fees, which are the responsibility of the customer.

Shipping Confirmation and Order Tracking:

  • You will receive a shipping confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

Shipping Address:

  • Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
  • If a package is returned due to an incorrect address, we will contact you to arrange reshipment at your expense.

Lost or Stolen Packages:

  • We are not responsible for lost or stolen packages. If your tracking information states that your package was delivered and you have not received it, please contact the shipping carrier for further assistance.

Damages:

  • We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim.
  • Please save all packaging materials and damaged goods before filing a claim.

No Refund Policy:

  • All sales are final. We do not offer refunds or exchanges on any of our products.
  • If you have any questions or concerns about your order, please contact our customer support team at fragrancehotelnyc@outlook.com before making a purchase.

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